Asian food distributors · PlentyOrder

Orders in Chinese and Korean, matched to your English item codes.

冬菇一箱. LA갈비 60파운드. 虾饺皮十包. Built for Asian food distributors whose restaurants order on WeChat and KakaoTalk: the order is read, translated on the ticket, and matched to the catalog your office already uses.

Sample order 1 of 2 · chat · fictional restaurant · Asian food distributors
WhatsApp SampleThu 9:36 PM
Translated from Chinese

Eric at Golden Bay. Tomorrow: baby bok choy, 3 cases; ginger, 10 lb; 16/20 shrimp 30 lb; tofu, 2 cases. (Reply: OK Eric, received.)

What the desk decides on this order
  • MatchedAll 4 lines matched cleanly. One click to approve.
SO-31129Fri, Oct 23 · AM route

Golden Bay Seafood Restaurant

Ready
Eric LamC-2256WhatsApp
  1. 3cs
    Baby bok choy
    BOK-BAB · 20 lb case
    “青江菜三箱”
    $90.00$30.00/cs
  2. 10lb
    Ginger root
    GIN · per lb
    “姜十磅”
    $26.00$2.60/lb
  3. 30lb
    Shrimp 16/20, peeled & deveined
    SHR-1620 · 5 lb block
    “16/20 shrimp 30 lb”
    $282.00$9.40/lb
  4. 2cs
    Firm tofu, 12 × 14 oz
    TOF-FRM · case
    “豆腐两箱”
    $44.00$22.00/cs
4 lines · Est. total$442.00
Sample order 2 of 2 · chat · fictional restaurant · Asian food distributors
WeChat SampleThu 10:05 PM
Helen WuJade Pavilion
Thu 10:05 PM
明天送货:豆腐三箱,生抽两桶,大白菜四箱,姜二十磅,鸡腿两箱,虾饺皮十包。谢谢!
10:05 PM
Translated from Chinese

Deliver tomorrow: tofu, 3 cases; light soy sauce, 2 pails; napa cabbage, 4 cases; ginger, 20 lb; chicken thigh, 2 cases; har gow wrappers, 10 packs. Thank you!

What the desk decides on this order
  • Not in catalog“虾饺皮” (har gow wrappers) isn’t in your catalog. Add it, or remove the line and let the customer know.
  • Matched5 of 6 lines matched cleanly to the catalog.
SO-31131Fri, Oct 23 · AM route

Jade Pavilion

Needs review
Helen WuC-2258WeChat
  1. 3cs
    Firm tofu, 12 × 14 oz
    TOF-FRM · case
    “豆腐三箱”
    $66.00$22.00/cs
  2. 2pail
    Light soy sauce
    SOY-LT · 5 gal pail
    “生抽两桶”
    $76.00$38.00/pail
  3. 4cs
    Napa cabbage
    NAP-CAB · 50 lb case
    “大白菜四箱”
    $136.00$34.00/cs
  4. 20lb
    Ginger root
    GIN · per lb
    “姜二十磅”
    $52.00$2.60/lb
  5. 2cs
    Chicken thigh, boneless skinless
    CHK-THI · 40 lb case
    “鸡腿两箱”
    $184.00$92.00/cs
  6. 10pk
    Har gow wrappers
    No catalog match
    “虾饺皮十包”
    Not in catalog “虾饺皮” (har gow wrappers) isn’t in your catalog. Add it, or remove the line and let the customer know.
    —
5 lines · Est. total$514.00
1 flag to resolve
Sample orders: the message on the left, the ticket a person approves on the right. Try the buttons.
The problem

What Asian food distributors deal with

01

The order isn’t in English

Many desks have one person who reads Chinese or Korean, and the orders wait for that person. The ticket shows the original and an English translation side by side, so anyone on the desk can review it.

02

Units are words, not abbreviations

箱, 桶, 磅, 박스 and 파운드 carry the unit, and quantities can be written as words (两, 三, 十). Both are read and turned into your units.

03

Specialty items outside the catalog

Wrappers, sauces and seasonal items that aren’t in your price list are flagged “not in catalog” instead of quietly dropped, so the desk can add the item or call the customer.

How it works

A WeChat order, start to finish

  1. 0110:05 PM

    The WeChat message arrives

    Six items, in Chinese, with units written as characters.

  2. 0210:05 PM

    Read, translated and matched

    Five lines are matched to item codes. The translation is kept on the ticket.

  3. 036:00 AM

    The unknown item is decided

    Har gow wrappers aren’t in the catalog, so the desk adds the item or removes the line.

  4. 046:05 AM

    Approved in English

    The approved order goes to your system with your English item codes.

Reference

Order words in Chinese and Korean

Unit and counting words show up in almost every order. These are the ones the matcher is built to read.

WordMeansExample
箱 · 박스Case or box豆腐三箱 = 3 cs tofu · 배추 4박스 = 4 cs napa
桶 · 통Pail or tub生抽两桶 = 2 pails light soy
磅 · 파운드Pound姜二十磅 = 20 lb ginger · LA갈비 60파운드 = 60 lb
袋 · 봉지Bag豆芽两袋 = 2 bags bean sprouts
包 · 팩Pack虾饺皮十包 = 10 packs har gow wrappers
两 · 三 · 十Two, three, ten (Chinese counting)两箱 = 2 cases; 两 is used for quantities instead of 二
FAQ

Questions from Asian food distributors.

Does the desk need to read Chinese or Korean?

No. The English translation sits next to the original on every ticket, and each line keeps the exact phrase it came from, so anyone can check it.

Do restaurants have to switch to a new app?

No. Orders keep coming in on WeChat and KakaoTalk business accounts, text and phone, the way they do today.

What happens to items that aren’t in my catalog?

They’re flagged as not in catalog, with the original phrase and a translation. The desk can add the item, or remove the line and let the customer know.

Which other languages does it handle?

It’s built for English, Spanish, Chinese and Korean, including mixed-language messages. Ask us about others.

Available by request

See it on your own orders.

Fifteen minutes is enough to run a few of your real messages through it, against your own price list.

The restaurant, people and order on this page are fictional sample data.