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Voicemail orders · PlentyOrder

Voicemail orders, turned into lines you can approve.

“Forty pounds of the sixteen-twenty, a couple cases of bok choy, and the tofu, same as usual.” Built to transcribe each voicemail, read spoken quantities and count sizes, and write the order against your catalog, with the transcript on the ticket.

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Sample order · voicemail · fictional restaurant · Voicemail orders
Voicemail SampleThu 11:48 PM
Voicemail
David ChenLucky Garden · (718) 555-0139
11:48 PM
Transcript · 0:41

Hi, this is David from Lucky Garden. For tomorrow morning, forty pounds of the sixteen-twenty, a couple cases of baby bok choy, ten pounds of ginger, and the tofu, same as usual. Thanks.

What the desk decides on this order
  • Assumed unit“A couple” entered as 2 cases. Confirm if this account means something else.
  • Usual orderQuantity taken from this account’s usual order: 2 cases.
  • Matched2 of 4 lines matched cleanly to the catalog.
SO-31170Fri, Oct 23 · AM route

Lucky Garden

Needs review
David ChenC-2291Voicemail
  1. 40lb
    Shrimp 16/20, peeled & deveined
    SHR-1620 · 5 lb block
    “forty pounds of the sixteen-twenty”
    “Sixteen-twenty” read as the 16/20 count.
    $376.00$9.40/lb
  2. 2cs
    Baby bok choy
    BOK-BAB · 20 lb case
    “a couple cases of baby bok choy”
    Assumed unit “A couple” entered as 2 cases. Confirm if this account means something else.
    $60.00$30.00/cs
  3. 10lb
    Ginger root
    GIN · per lb
    “ten pounds of ginger”
    $26.00$2.60/lb
  4. 2cs
    Firm tofu, 12 × 14 oz
    TOF-FRM · case
    “the tofu, same as usual”
    Usual order Quantity taken from this account’s usual order: 2 cases.
    $44.00$22.00/cs
4 lines · Est. total$506.00
Sample order: the message on the left, the ticket a person approves on the right. Try the buttons.
The problem

What makes voicemail orders slow

01

Replaying is the job

A 40-second voicemail takes a few minutes to replay, write down and key in, and longer when the connection is bad. The transcript and the lines are ready before anyone opens the inbox.

02

Spoken numbers are vague

“A couple,” “forty,” “the sixteen-twenty.” Spoken quantities and count sizes are turned into numbers, and vague ones are labeled so a person confirms them.

03

“The usual” means something

When a caller says “same as usual,” the quantity comes from that account’s order history, and the line says so, instead of being left blank.

How it works

From voicemail to ticket

  1. 0111:48 PM

    The voicemail is left

    It’s 41 seconds long, from the number on file for Lucky Garden.

  2. 0211:49 PM

    Transcribed and matched

    Four lines are matched, with the count size read and “the usual” filled from history.

  3. 036:00 AM

    Reviewed with the transcript

    Every line is shown next to the exact words the caller used.

  4. 046:02 AM

    Approved

    One click once the “couple” is confirmed.

Reference

Spoken quantities it’s built to read

People don’t say SKUs on the phone. These are the phrases that come up most, and how each one lands on the ticket.

Caller saysTicket lineLabeled?
“forty pounds”40 lbNo, it’s explicit
“a couple cases”2 csYes, as assumed
“half a case”Half case, if you sell oneFlagged if you don’t
“the sixteen-twenty”Shrimp 16/20No, the count is explicit
“same as usual”The account’s usual quantityYes, as usual order
“whatever you got”The stated weight, flaggedYes, a person confirms
FAQ

Questions about voicemail orders.

Which languages are voicemails transcribed in?

English, Spanish, Chinese and Korean. Non-English voicemails get an English translation on the ticket.

Can I still listen to the original?

Yes. The recording stays with the ticket, next to the transcript and the lines.

What if the caller doesn’t say who they are?

Voicemails are matched to the customer account by caller number. An unknown number is flagged so the desk assigns it.

Does it work with my current voicemail?

Your order line’s voicemail is forwarded. Your phone carrier and numbers stay the same.

Related

All solutions

Available by request

See it on your own orders.

Fifteen minutes is enough to run a few of your real messages through it, against your own price list.

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The restaurant, people and order on this page are fictional sample data.