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Spanish-language orders · PlentyOrder

Spanish-language orders, on the same desk as everything else.

When the only bilingual person on the desk is off, Spanish orders wait. Built to read Spanish and mixed Spanish-English orders by voicemail, text and WhatsApp, and put an English translation on every ticket, so anyone on the desk can review them.

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Sample order · voicemail · fictional restaurant · Spanish-language orders
Voicemail SampleThu 10:22 PM
Voicemail
Guadalupe ReyesCocina Doña Lupe · (516) 555-0186
10:22 PM
Transcript · 0:36

Hola, habla Lupe de Cocina Doña Lupe. Para mañana necesito tres cajas de aguacate, un bulto de cebolla, veinte libras de pollo, muslo sin hueso, y dos cajas de jalapeño. Gracias.

Translated from Spanish

Hi, it’s Lupe from Cocina Doña Lupe. For tomorrow I need three cases of avocado, one sack of onions, twenty pounds of chicken, boneless thigh, and two cases of jalapeño. Thanks.

What the desk decides on this order
  • Assumed unit20 lb requested; boneless thigh is sold by the 40 lb case. Rounded up to 1 case. Change it if you split cases.
  • Matched3 of 4 lines matched cleanly to the catalog.
SO-31178Fri, Oct 23 · AM route

Cocina Doña Lupe

Needs review
Guadalupe ReyesC-2306Voicemail
  1. 3cs
    Avocados, Hass 48 ct
    AVO-48 · case
    “tres cajas de aguacate”
    $174.00$58.00/cs
  2. 1bag
    Yellow onions, jumbo
    ONI-YEL · 50 lb bag
    “un bulto de cebolla”
    “Bulto” read as one 50 lb sack.
    $24.00$24.00/bag
  3. 1cs
    Chicken thigh, boneless skinless
    CHK-THI · 40 lb case
    “veinte libras de pollo, muslo sin hueso”
    Assumed unit 20 lb requested; boneless thigh is sold by the 40 lb case. Rounded up to 1 case. Change it if you split cases.
    $92.00$92.00/cs
  4. 2cs
    Jalapeños
    JAL · 10 lb case
    “dos cajas de jalapeño”
    $37.00$18.50/cs
4 lines · Est. total$327.00
Sample order: the message on the left, the ticket a person approves on the right. Try the buttons.
The problem

The Spanish-language bottleneck

01

One bilingual person

If one person reads Spanish, every Spanish order is queued behind their shift. With the translation on the ticket, the whole desk can review and approve.

02

Mixed-language messages

“Para hoy: 3 cs limes, 2 cajas de tomate.” Spanish and English in one message are read as one order, and each line keeps its original phrase.

03

Units that don’t match

“Veinte libras” of an item sold by the 40 lb case is rounded to your pack and labeled, so the conversion is visible, not silent.

How it works

A Spanish voicemail, reviewed in English

  1. 0110:22 PM

    Voicemail in Spanish

    36 seconds, four items, one of them in pounds for an item sold by the case.

  2. 0210:23 PM

    Transcribed, translated, matched

    The Spanish transcript and the English translation are kept on the ticket.

  3. 036:00 AM

    Reviewed by anyone

    The desk confirms the rounded chicken case.

  4. 046:03 AM

    Approved

    It goes to your system in the same format as every other order.

Reference

Mixed-language phrases it’s built to read

Real orders mix languages within a single line. A few examples, and what lands on the ticket.

Customer writes or saysTicket lineNote
para hoy: 3 cs limes3 cs limes, 175 ctSpanish framing, English item
2 cajas de tomate2 cs Roma tomatoes“Tomate” follows the account’s usual
un bulto de cebolla1 bag yellow onions, 50 lbBulto = sack
veinte libras de pollo1 cs chicken thigh (40 lb)Rounded to the pack, labeled
el queso de siempreQueso fresco, usual quantityLabeled as from order history
FAQ

Questions about spanish-language orders.

Is the translation used for the order, or just shown?

The order is matched from the original Spanish. The translation is shown so reviewers can check the lines without reading Spanish.

Does it reply to customers in Spanish?

Confirmations can go back in the language the customer used. Approval still waits for a person on your team.

Which Spanish does it handle?

It’s built for the everyday Spanish kitchens use for ordering, including regional item names you add to your catalog as nicknames.

Related

All solutions

Available by request

See it on your own orders.

Fifteen minutes is enough to run a few of your real messages through it, against your own price list.

Request access Book a 15-min demo

The restaurant, people and order on this page are fictional sample data.